Privacy Policy

Introduction

Kodra Limited, referred to in this policy as Kodra, we, us, or our, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit www.kodra.co.nz, contact us, book a consultation, or enquire about our services.

This policy applies to our website, general business enquiries, marketing activity, and early-stage client communications. Where Kodra enters into a separate client agreement, that agreement may include additional confidentiality, privacy, data processing, or security terms.

Personal information we collect

Depending on how you interact with Kodra, we may collect:

• Your name
• Email address
• Phone number
• Company or organisation name
• Project or enquiry details
• Messages or information you send to us
• Booking details if you schedule a consultation
• Technical information such as IP address, browser type, device type, operating system, pages viewed, and approximate location derived from IP address
• Website usage information collected through analytics or similar tools, where enabled

We aim to collect personal information directly from you where practical. We may also receive information from third parties where you have authorised this, where it is publicly available, or where it is necessary for legitimate business purposes.

How we use personal information

We may use personal information to:

• Respond to enquiries
• Communicate with you about potential or active projects
• Book and manage consultations
• Understand your business requirements
• Prepare proposals, scopes, estimates, or recommendations
• Deliver services where you choose to work with us
• Operate, maintain, secure, and improve our website
• Analyse website performance and visitor behaviour
• Improve our content, services, and customer experience
• Send relevant business or marketing communications where permitted by law
• Protect our legal rights, business interests, systems, and users
• Meet legal, accounting, tax, security, or regulatory obligations

You can opt out of marketing communications from us at any time by using the unsubscribe option provided, where available, or by contacting us at hello@kodra.co.nz.

Cookies and analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to help us understand how visitors use the website, improve performance, measure traffic, and support marketing or remarketing activity.

Cookies may collect information such as device type, browser type, pages visited, session activity, referring pages, and general location information.

You can disable or manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Disclosure of personal information

We may disclose personal information to trusted third-party service providers who help us operate our website and business. These may include providers for:

• Website hosting
• Email and communications
• Contact forms
• Scheduling and booking tools
• Analytics
• Security and monitoring
• CRM or business management systems
• Cloud infrastructure
• Payment or accounting systems, where relevant

These providers may only use personal information for the purposes we authorise or where otherwise required by law.

We may also disclose personal information:

• With your consent
• Where required or permitted by law
• To protect our legal rights or business interests
• To prevent fraud, misuse, security threats, or unlawful activity
• In connection with a business restructure, sale, merger, or transfer, where appropriate safeguards apply

We do not sell personal information.

Overseas storage and processing

Some service providers used by Kodra may store or process personal information outside New Zealand.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure the recipient is subject to privacy safeguards comparable to those required under the New Zealand Privacy Act 2020, unless another permitted basis under the Act applies.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include retaining information to respond to enquiries, manage business records, complete client communications, meet legal or tax obligations, resolve disputes, maintain security, and support legitimate business operations.

When personal information is no longer required, we will take reasonable steps to securely delete it or de-identify it.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This may include using secure systems, access controls, reputable service providers, encrypted connections where appropriate, and operational security practices.

While we take reasonable steps to protect personal information, no website, system, or electronic transmission is completely secure.

Privacy breaches

If a privacy breach occurs, we will take appropriate steps to contain, assess, investigate, and respond to the breach.

Where a breach has caused, or is likely to cause, serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by the New Zealand Privacy Act 2020.

Accessing or correcting your information

You have the right to request access to personal information we hold about you and to ask us to correct it if you believe it is inaccurate, incomplete, or out of date.

Before responding to a request, we may need to verify your identity.

If we refuse a request where the Privacy Act allows us to do so, we will explain the reason where required.

To request access or correction, contact us at:

hello@kodra.co.nz

Third-party websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s privacy

Our website and services are intended for businesses and individuals seeking professional digital services. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Changes to this policy

We may update this Privacy Policy from time to time by publishing a revised version on our website.

Unless stated otherwise, changes apply from the date they are published.

Contact us

For questions about this Privacy Policy, privacy concerns, or requests to access or correct personal information, contact:

Kodra Limited
hello@kodra.co.nz
www.kodra.co.nz

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner in New Zealand.